Terms & Conditions
Welcome to RA Monster Events, the UK’s leading organizer of monster truck events. By purchasing tickets, attending our events, or participating in any activities, you agree to the following Terms and Conditions.
General Terms
1.1 These Terms and Conditions apply to all ticket holders, participants, vendors, and attendees at our events.
1.2 RA Monster Events reserves the right to update or modify these terms at any time without prior notice.
1.3 By attending our events, you acknowledge that you have read, understood, and agreed to these terms.
Ticketing & Entry Policy
2.1 All tickets are non-refundable except in cases where the event is cancelled by RA Monster Events. Before purchasing tickets, ensure you can attend, as tickets are non-refundable regardless of the circumstances, including traffic, weather conditions affecting event activity, or personal circumstances.
2.2 Tickets must be purchased from official vendors. Resale or third-party purchases may not be valid.
2.3 Children under 16 must be accompanied by a responsible adult.
2.4 We reserve the right to refuse admission or remove individuals for inappropriate behaviour, intoxication, or non-compliance with event rules.
2.5 All tickets are non-refundable except in cases where the event is cancelled by High Octane Family Festival. Before purchasing tickets, ensure you can attend, as tickets are non-refundable regardless of the circumstances,including traffic, weather conditions affecting ballooing activitys, or personal circumstances.
Safety Regulations
3.1 Attendees must follow all safety instructions given by event staff and security personnel.
3.2 Monster truck shows involve loud noises, large vehicles, and high-speed action. Attendees should use ear protection, especially for children.
3.3 Barriers and designated safety zones must be respected. Do not attempt to enter restricted areas or interact with vehicles unless authorized.
3.4 Some attractions and activities may have age, height, and health restrictions. Participants must comply with all safety guidelines provided.
3.5 RA Monster Events is not responsible for injuries, damage, or loss of property resulting from non-compliance with safety regulations.
Liability Disclaimer
4.1 Attendance at any RA Monster Events show or attraction is at the ticket holder’s own risk.
4.2 RA Monster Events, its affiliates, sponsors, or staff are not responsible for any loss, damage, personal injury, or theft occurring at the event.
4.3 By attending, you waive any claims against RA Monster Events for accidents, injuries, or other liabilities, except in cases of proven negligence.
Event Modifications & Cancellations
5.1 RA Monster Events reserves the right to change, reschedule, or cancel any event due to unforeseen circumstances, including but not limited to safety concerns, extreme weather, or operational issues.
5.2 In case of cancellation, ticket holders will be notified as soon as possible via official communication channels.
Prohibited Items & Conduct
6.1 The following items are prohibited at our events:
Weapons, fireworks, or dangerous materials.
Illegal substances and excessive alcohol.
Drones or other aerial devices without prior approval.
Pets (except registered assistance animals).
6.2 Attendees must respect other guests, staff, and performers. Any form of harassment, violence, or disruptive behavior may result in removal from the event.
Photography, Filming & Media Consent
7.1 By attending, you consent to photography and video recording for promotional and marketing purposes.
7.2 If you do not wish to be recorded, please inform event staff upon arrival.
7.3 Filming & Media Safety Policy
7.3.1 Attendees are welcome to take personal photos and videos for non-commercial use, provided they do not obstruct views, disrupt activities, or compromise safety.
7.3.2 Professional or commercial filming, including media coverage, live streaming requires prior written approval from RA Monster Events.
7.3.3 Any filming of staff, vendors, performers, or other attendees must be done respectfully and in accordance with event guidelines.
Restrictions on Filming Locations
7.4.1 Filming is strictly prohibited in restricted areas such as staff-only zones, first aid areas, and security checkpoints.
7.4.2 Certain attractions or performances may have restrictions on photography or filming, which must be adhered to.
Vendors & Stallholders
8.1 All vendors must comply with UK health and safety regulations and hold the necessary licenses.
8.2 Stall spaces must be booked in advance, and payment is non-refundable unless canceled by RA Monster Events.
Data Protection & Privacy
9.1 Personal data collected through ticket purchases or event participation will be handled in accordance with our Privacy Policy.
9.2 We will not share personal information with third parties without consent, except where required by law.
Governing Law
10.1 These Terms and Conditions are governed by the laws of England and Wales.
10.2 Any disputes shall be resolved in UK courts.
Monster Truck Showground & Attractions
11.1 Some attractions may have height, weight, and health restrictions.
11.2 Attendees must stay behind designated safety barriers at all times.
11.3 RA Monster Events is not responsible for injuries resulting from non-compliance with safety rules.
Extreme Weather & Emergency Procedures
12.1 Certain activities may be delayed or canceled due to adverse weather conditions such as high winds, storms, or flooding.
12.2 In the event of an emergency, attendees must follow the instructions of event staff and security personnel.
Refund Policy & Compensation
13.1 Tickets are non-refundable except in cases of event cancellation by RA Monster Events.
13.2 If an event is cancelled, ticket holders will be given options for refunds or ticket transfers to a future event.
13.3 No compensation will be provided for incidental costs such as travel, accommodation, or personal expenses.
Parking
14.2 RA Monster Events is not responsible for loss, damage, or theft of vehicles or belongings left in parked vehicles.
14.3 Attendees must park only in designated areas and follow the instructions of event staff. 14.4 Illegally parked vehicles may be towed at the owner’s expense.
First Aid & Medical Assistance
15.1 On-site medical assistance will be available throughout the event.
15.2 Attendees are responsible for carrying necessary medications and informing medical staff of any pre-existing conditions in an emergency.
15.3 RA Monster Events is not liable for medical issues arising from failure to disclose conditions or lack of preparedness.
Customer Support & Complaints
16.1 Any concerns or complaints should be directed to event management via official communication channels.
16.2 Complaints will be reviewed and responded to within a reasonable timeframe.
16.3 RA Monster Events aims to resolve disputes fairly and in line with UK consumer laws.
Amendments & Final Authority
17.1 RA Monster Events reserves the right to amend these terms at any time.
17.2 Final decisions on disputes, safety concerns, or operational changes rest with event management.