FAQs

Choose your event and select Book tickets. The secure checkout opens so you can choose your date and tickets, check the total and complete your booking.

Each event has its own attractions and ticket options. Check your event page and the ticket description before booking. Rides, food and other extras may cost more unless specifically advertised as included.

Age bands and family ticket options depend on the event. Check the ticket descriptions in checkout for the rules that apply to your party. Children under 16 must be accompanied by a responsible adult.

Check the confirmation email sent when you booked, including your junk folder. For Ticket Tailor bookings, find or resend your tickets: enter the email used for your booking to receive a secure access link. For an older website or Skiddle booking, use your original confirmation and visit booking help if you need assistance.

Our terms state that tickets are non-refundable except when RA Monster Events cancels the event. Contact the team about your specific booking and read the terms and conditions before purchasing.

Ticket holders will be notified as soon as possible through official communication channels. Our terms provide for refund or transfer options when RA Monster Events cancels an event. Follow the instructions for your booking.

Your event page lists the venue, opening times and advertised arena schedule. Acts, attractions and timings may change, so check the latest event information before travelling.

Yes, the events are excellent for children, with plenty of entertainment for the whole family to enjoy. As a little side note, engines can be loud, so ear protection is recommended for children sensitive to loud noises. Some activities have age, height or health restrictions.

Ride availability and charges vary by event. Check the inclusions on your event page and the ticket description; admission does not automatically include every ride or activity.

Prepare for an outdoor event with comfortable footwear and clothing for the forecast. Ground conditions can change in wet weather. Follow any event-specific advice before setting off.

Venues and ground conditions differ. Check the event information and contact the team before booking to discuss access, assistance requirements or carer ticket arrangements.

Check your event page for venue details and directions, and follow the event’s parking information and staff instructions on arrival.

Yes, pets are welcome subject to the rules of the individual venue. Check event information before travelling, and contact the team if you need to confirm venue restrictions or assistance-animal arrangements.

Yes. You can reject optional analytics and advertising cookies and still book. If you accept both analytics and advertising cookies on our website, we share that consent with checkout. Otherwise checkout asks separately. Essential checkout functions remain available.

Select Cookie settings in the website footer to update your preferences. Choices made in the Ticket Tailor checkout are managed separately there. See our cookie policy for details.

Keep your original confirmation email and booking reference handy. Visit booking help for the support route for your original booking provider.