Privacy policy

Last updated: 15 October 2026

At RA Monster Events Ltd (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent way.

This Privacy Policy explains how we collect, use, store and share your personal data when you use our website, buy tickets, contact us, or interact with our marketing and advertising.

1. Who we are

RA Monster Events Ltd

Registered office: 103 Station Road, Ashington, Northumberland, United Kingdom, NE63 8RS

Email: office@ramonsterevents.com

Website: www.ramonsterevents.com

We are the data controller for the personal data collected through this website.

2. What personal data we collect

We may collect and process the following personal data:

Information you provide directly

• your name;

• billing address;

• email address;

• telephone number;

• details of tickets or products purchased;

• order history;

• information you provide when contacting us by email, contact form, social media or otherwise.

Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, including:

• IP address;

• browser type;

• device type;

• pages viewed;

• referring source;

• approximate location information;

• website usage data collected through cookies and similar technologies.

Payment information

New ticket bookings use Ticket Tailor’s hosted checkout, with payments processed by third-party payment providers such as Stripe. We do not store your full payment card details on our website.

3. How we use your personal data

We use your personal data to:

• process and manage ticket and product orders;

• send order confirmations, receipts and tickets;

• provide customer support and respond to enquiries;

• manage refunds, cancellations, disputes and complaints;

• operate, maintain and improve our website and services;

• prevent fraud and protect the security of our website;

• analyse website traffic and performance;

• measure the effectiveness of our advertising and marketing;

• send marketing communications where permitted or where you have subscribed;

• comply with legal and regulatory obligations.

4. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to fulfil your order, provide tickets or products, take payment, or respond to service-related enquiries.

Legitimate interests

Where processing is necessary for the legitimate interests of running and improving our business, securing our website, preventing fraud, understanding website performance, and managing customer service, provided those interests do not override your rights and freedoms.

Legal obligation

Where we need to process your personal data to comply with legal or regulatory obligations, including accounting, tax and record-keeping requirements.

Consent

Where consent is required, including for non-essential cookies and similar technologies, and for some marketing activity where applicable.

5. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function properly, including cookies used for shopping basket, checkout and session management.

We also use non-essential cookies or similar technologies for analytics and advertising. These may include:

• Google Analytics

• Google Ads conversion tracking and remarketing

• Meta Pixel

These tools help us understand how visitors use our website, measure the effectiveness of advertising, and improve our services and marketing.

Where required by law, non-essential cookies and similar technologies are only used where you have given your consent through our cookie banner or preferences tool.

For more information, please see our Cookie Policy.

6. Marketing and Mailchimp

We may use Mailchimp to send email marketing communications, updates or promotions where you have signed up to receive them or where we are otherwise permitted to contact you.

If you subscribe to our marketing emails, we may collect and use your:

• name;

• email address;

• marketing preferences;

• email engagement data, such as opens and clicks.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us.

7. Sharing your personal data

We may share your personal data with trusted third parties where necessary to operate our website and business, including:

• payment processors, including Stripe;

• website hosting, ecommerce and technical service providers;

• ticketing, order management and website support providers, including Ticket Tailor;

• email marketing providers, including Mailchimp;

• analytics and advertising partners, including Google and Meta, where applicable and subject to consent requirements;

• professional advisers, such as accountants, legal advisers and insurers;

• regulators, law enforcement agencies or other authorities, where required by law or to protect our legal rights.

We do not sell your personal data.

8. International transfers

Some of our third-party service providers may process personal data outside the UK. Where this happens, we take steps to ensure your personal data is protected using appropriate safeguards required by law.

9. How long we keep your personal data

We keep your personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:

• fulfil orders;

• provide customer support;

• keep financial and tax records;

• resolve disputes and complaints;

• comply with legal obligations.

Where we do not have a fixed retention period, we determine retention based on the type of data, the purpose for which it was collected, and any legal or operational requirements.

10. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal data;

• request correction of inaccurate or incomplete data;

• request erasure of your personal data;

• request restriction of processing;

• object to certain processing;

• request transfer of your personal data;

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at office@ramonsterevents.com.

11. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

12. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we recommend that you read their privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will take effect when published on our website.